Privacy policy

Last Updated: July 29, 2025

EzPets Shop (“we”, “us”, or “our”) operates this website and online store. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our store, interact with our content, or use any of our services (the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to data that can identify or be reasonably linked to you. We may collect:

  • Contact Information: Name, shipping and billing address, phone number, email address.

  • Payment Information: Credit/debit card numbers, payment method, transaction details.

  • Account Information: Username, password, preferences, and settings.

  • Order & Activity Data: Items viewed, added to cart or wishlist, purchased, returned, or exchanged.

  • Customer Support Data: Information provided through communications with us.

  • Device & Usage Info: IP address, browser, device type, and interaction data.

2. How We Collect Information

We collect personal information from:

  • You directly, when you create an account, place an order, or contact us.

  • Automatically, via cookies and similar technologies.

  • Third-party services, such as Shopify, which powers our store and helps us process orders, analyze usage, and improve functionality.

  • Marketing and ad partners, for personalised advertising and analytics.

3. How We Use Your Information

We use your personal information to:

  • Provide and improve the Services – fulfill orders, process payments, manage your account, and personalise your experience.

  • Communicate with you – provide support, send updates, and respond to your inquiries.

  • Promote our business – send marketing emails and show targeted ads (unless you opt out).

  • Prevent fraud and protect our services – verify accounts, detect suspicious activity, and ensure platform security.

  • Comply with legal obligations – respond to law enforcement or regulatory requests as required.

4. How We Share Your Information

We may share your information with:

  • Shopify – for hosting, order processing, and personalization services.

  • Service Providers – such as shipping companies, payment processors, analytics and support tools.

  • Marketing Partners – for delivering ads and promotional offers.

  • Legal Authorities – if required by law or to enforce our rights.

  • In Business Transfers – such as a merger, acquisition, or sale of assets.

5. Shopify’s Role in Data Collection

Our store is hosted on Shopify, which helps us operate and personalise your shopping experience. Shopify may also use your information for analytics and advertising purposes across merchants.

To learn more, visit: Shopify Consumer Privacy Policy
You may also exercise privacy rights directly through Shopify’s Privacy Portal.

6. Children’s Privacy

Our Services are not intended for children under the age of majority in your location. We do not knowingly collect data from minors. If you believe a child has provided us with their personal information, please contact us to request its deletion.

7. Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access the data we hold about you.

  • Delete your personal information.

  • Correct inaccuracies in your data.

  • Receive a copy of your data in a portable format.

  • Opt out of targeted advertising or data sharing.

To exercise these rights, contact us at support@Ezpets.Shop. You may also visit Global Privacy Control to opt out automatically where applicable.

We may request identity verification before fulfilling your request.

8. International Data Transfers

If you're located outside of Canada, your data may be transferred to, stored in, or processed in other countries. We use standard legal protections (like Standard Contractual Clauses) where required to safeguard your data during international transfers.

9. Security and Data Retention

We use reasonable security measures to protect your data. However, no method is 100% secure. Please avoid sending sensitive info via unencrypted channels.

We retain your personal information as long as necessary to provide services, maintain records, or comply with legal requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the “Last Updated” date. Continued use of the Services after any updates constitutes your agreement to the revised policy.

11. Contact Us

For questions or to exercise your privacy rights, contact us at:

Phone number: +1 236 867 2547
Email: support@ezpets.shop
Address: 2554 Victoria St, Prince George, BC V2L 2M3, Canada
Business Hours: Monday–Friday | 9:00 AM–5:00 PM (GMT)